Customer Lifecycle Marketing

LIFECYCLE MARKETING
We expand lifecycle marketing strategy beyond email and SMS, leveraging multiple channels to connect with customers at their preferred touchpoints. By creating a comprehensive and engaging approach, we build stronger customer relationships and maximize customer lifetime value.
OUR CAPABILITIES
Email & SMS Marketing
Email and SMS marketing are gold mines for unleashing sustainable growth. They're our specialty, and our lifecycle marketing strategy drives a threefold increase in repeat purchases for our clients, creating long-term value and loyalty.
Strategic Consulting
We’re your growth partners in every sense. With our lifecycle marketing experts, you’ll gain insights, recommendations, and actionable steps to building a loyal fanbase.
Subscription Management
Your subscribers deserve the VIP treatment — they’re your most loyal customers! We ensure they know it with tailored campaigns and exclusive offers that reward their loyalty, powered by our expert eCommerce digital agency strategies.
Dedicated Technical Support
You get a direct line to our in-house deliverability, compliance, and acquisition experts. Whatever the issue — or random question about an upcoming campaign — we’re here to solve your problems with the support of our expert eCommerce agency team.
Direct Mail
Direct Mail is back! Engage your audience on a broader playing field with one-off or triggered postcards, Cardalogs™️, and boost email lead conversions with our eCommerce marketing strategies.
Loyalty & Member Programs
We specialize in forging lasting connections between brands and their customers. We offer tailored loyalty and lifecycle marketing programs and referral initiatives to boost engagement and enhance lifetime value.
Let's Meet
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Core partners

Shopify plus
As one of the first few Shopify Plus Partners, UN/COMMON has been delivering innovative, profit-driven eCommerce solutions from the start. Built for speed, reliability, and demand generation, Shopify Plus now powers 13,000+ merchants, offering enterprise-level capabilities with the flexibility to grow and evolve.
Klaviyo
We’re honored to rank in the top 0.2% of Klaviyo partners to achieve Master Elite status globally. It’s a stat we’re super proud of so you can expect our eCommerce marketing services to match.

tech stack

Klaviyo
smile.io
recharge
Postscript logo
loyalty lion
postpilot
attentive
repeat
octane ai
rebuy
yotpo
Okendo logo

Want to know more?

Check out our FAQs for answers to your burning questions.
Can UN/COMMON help us migrate to a new ESP?

You bet! We’re Klaviyo experts (and Klaviyo Master Elite partners) so we’d be happy to help you migrate. We can handle all aspects of the migration: data & list migration, sign up forms, integration validation, and warming infrastructure.

What KPIs do you use to measure the success and return on investment in lifecycle marketing?

We measure lifecycle marketing success through key metrics, including open and click-through rates, conversion rates, and revenue attribution. Additionally, we track broader metrics such as retention rate, repeat purchase rate, and customer LTV to ensure a deep understanding of customer loyalty and the value they bring to your brand. We strive to be your long-term partner in success, continually monitoring and adapting our retention marketing strategies over time to ensure the sustained success of the program. Interested in custom reporting? Let’s chat!

What does your new client onboarding look like?

We charge a flat rate onboarding fee that encompasses 2 weeks to guarantee you are set up for success before we jump into work. This process involves a kick off and deep dive call to go over our processes, set up priorities and expectations, and dive deeper into your brand, goals, and initial strategic insights. From there, we’ll launch into our ongoing partnership—campaign and flow strategy and production, reporting & insights, and overall strategic management of your program.

Which specific tools does your agency leverage for tracking and analyzing lifecycle metrics?

Teaming up with a Klaviyo Master Elite agency partner comes with its perks! Through UN/COMMON, you’ll have exclusive access to deep reporting capabilities that we’ll distill and provide actionable insights and recommendations on a monthly and quarterly basis.

What can I expect from a Lifecycle team structure committed to my program?

From the moment we kick off, you’ll have a dedicated Lifecycle Marketing team comprised of a Team Lead or Strategist for high-level strategy support, an Account Manager for day-to-day strategy and program management, a Specialist for all production needs, and, if applicable, a Creative Designer to craft beautiful, KPI-crushing emails.

In cases where external vendors or platforms are involved, does your agency manage or coordinate those relationships on behalf of the client?

Yep! We can handle that for you. We want to make sure that all aspects of your retention program are working together, sharing insights and analytics, and ensuring our individual roadmaps come together to create program synergy that work toward accomplishing (and surpassing) your channel goals.

Realistically, how soon can we expect to see tangible results from your lifecycle Marketing efforts?

As your partner, we're putting efforts towards long-term, sustainable results. We hop right to it, moving efficiently to ensure results begin showing tangible improvement within the first 90 days. After your two week onboarding, you can expect to see new flow designs with the first 30 days. We like to monitor performance for at least 30 days to make informed, data-driven decisions and prioritize roadmap initiatives from there.

What level of input and involvement do you expect from our team throughout the collaboration process?

Teamwork makes the dream work! Whether you want to be hands off and let us do all the heavy-lifting or want to have working sessions where we define priorities and ideate together, we’re all for it.

Still have questions?
Shoot us a message—we’d love to chat.
Get In Touch