We don't limit retention marketing to just email and SMS. We utilize various channels to connect with customers at their preferred touchpoints, creating a comprehensive strategy for boosting customer lifetime value.
Email & SMS Marketing
Email & SMS marketing are gold mines for unleashing sustainable growth. It’s our specialty and what drives a 3x increase in repeat purchases for our clients.
Strategic Consulting
We’re your growth partners in every sense. With a team of Retention Strategists at your disposal, you’ll gain insights, recommendations and campaigns that build a loyal fanbase.
Subscription Management
Your subscribers deserve the champagne treatment — they’re your most loyal customers! And we make sure they know it with tailored campaigns and exclusive offers that reward their loyalty.
Dedicated Technical Support
You get a direct line to our in-house deliverability, compliance, and acquisition experts. Whatever the issue — or random question about an upcoming campaign — we’re here to solve your problems.
Direct Mail
Direct Mail is making a comeback! Engage your audience on a broader playing field with one-off or triggered postcards, Cardalogs™️ and boost email lead conversions.
Loyalty & Member Programs
We specialize in forging lasting connections between brands and their customers, with tailored loyalty programs and referral initiatives to boost engagement and enhance lifetime value.
Let's Meet
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Core partners

Shopify plus
Built for speed, reliability, and generating demand, Shopify Plus is everywhere your customers are. Offering enterprise ecommerce with the freedom to grow, adapt, and evolve, it powers 5,300+ merchants.
We’re in the top 0.2% of Klaviyo Master Elite Partners—in the world. It’s a stat we’re super proud of so you can expect our service to match.

tech stack

loyalty lion
octane ai

Want to know more?

Check out our FAQs for answers to your burning questions.
Can UN/COMMON help us migrate to a new ESP?

You bet! We’re Klaviyo experts (and Klaviyo Master Elite partners) so we’d be happy to help you migrate. We can handle all aspects of the migration: data & list migration, sign up forms, integration validation, and warming infrastructure.

What KPIs do you use to measure the success and return on investment in retention marketing?

We measure retention marketing success through key metrics, including open and click-through rates, conversion rates, and revenue attribution. Additionally, we track broader metrics such as retention rate, repeat purchase rate, and customer LTV to ensure a deep understanding of customer loyalty and value they bring to your brand. We strive to be your long-term partner in success, continually monitoring and adapting our retention marketing strategies over time to ensure sustained success of the program. Interested in. custom reporting? Let’s chat!

What does your new client onboarding look like?

We charge a flat rate onboarding fee that encompasses 2 weeks to guarantee you are set up for success before we jump into work. This process involves a kick off and deep dive call to go over our processes, set up priorities and expectations, and dive deeper into your brand, goals, and initial strategic insights. From there, we’ll launch into our ongoing partnership—campaign and flow strategy and production, reporting & insights, and overall strategic management of your program.

Which specific tools does your agency leverage for tracking and analyzing retention metrics?

Teaming up with a Klaviyo Master Elite agency partner comes with its perks! Through UN/COMMON, you’ll have exclusive access to deep reporting capabilities that we’ll distill and provide actionable insights and recommendations on a monthly and quarterly basis.

What can I expect from a Retention team structure committed to my program?

From the moment we kick off, you’ll have a dedicated Retention Marketing team comprised of a Team Lead for high level strategy support, an Account Manager for day-to-day strategy and program management, a Specialist for all production needs, and, if applicable, a Retention Designer to craft beautiful, KPI crushing emails.

In cases where external vendors or platforms are involved, does your agency manage or coordinate those relationships on behalf of the client?

Yep! We can handle that for you. We want to make sure that all aspects of your retention program are working together, sharing insights and analytics, and ensuring our individual roadmaps come together to create program synergy that work toward accomplishing (and surpassing) your channel goals.

Realistically, how soon can we expect to see tangible results from your retention efforts?

As your partner, we're putting efforts towards long-term, sustainable results. We hop right to it, moving efficiently to ensure results begin showing tangible improvement within the first 90 days. After your two week onboarding, you can expect to see new flow designs with the first 30 days. We like to monitor performance for at least 30 days to make informed, data-driven decisions and prioritize roadmap initiatives from there.

What level of input and involvement do you expect from our team throughout the collaboration process?

Teamwork makes the dream work! Whether you want to be hands off and let us do all the heavy-lifting or want to have working sessions where we define priorities and ideate together, we’re all for it.

Still have questions?
Shoot us a message—we’d love to chat.
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